SAP CS Online Training

SAP Customer Service Online Training Course Details..

SAP CS Online Training Course Content

SAP PM & CS Introduction

SAP Customer Service Overview:
* Customer Service Overview
* Service Agreements
* Service Notifications
* Call Management

Structuring and Mapping Technical Objects:
* Service Item as Material
* Service Item as Piece of Equipment
* Service Item as Functional Location
* Service Item as Bill of Material

Technical Objects:
* Function Locations
* Equipment
* Functions of Technical Objects
* Management of Technical Objects

Installed Base Management:
* Overview of Installed Base Management
* Creating an Installed Base
* Displaying an Installed Base
* Structure Processing of an Installed Base

Measuring Points and Counters:
* Measuring Points, Counters and Measurement Documents
* Condition – Based Maintenance
* Measurement and Counter Readings
* Basic Functions
* Reference Measuring Points

* Working with Permits
* Creating, Changing and Deleting a Permit as Master Data
* Assignment of Permits
* Entering, Issuing and Cancelling a Permit

Call Management:
* Processing of Services
* Returns & Repairs Processing
* Advance Shipment Process
* Service Processing Using Sales Order with Service Item
* Controlling of Services
* Notifications